Sales and Refund Policy
Please review these policies carefully as they are the terms of sale that govern your purchases at Redesign Brand Online Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at Redesign Brand Online Store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
No Risk 100% Money Back Guarantee
If you are not completely satisfied with our product for whatever reason, just return it within 30 days of receiving it. We will refund your money for the product ($39 shipping & handling excluded).
Shipping and Payment
Standard Shipping: Products shipped via standard service are normally delivered within 5-10 business days, within the 48 United States of America. Shipping is calculated at checkout. You have to fill out the billing and shipping information to receive the shipment rate. Your credit card is not processed nor saved at this stage. You will be prompted to proceed to checkout or Paypal for the completion of your order; where your order is processed and completed. International Shipping: The shipping rates quoted at checkout are for the 48 United States of America only unless stated otherwise during checkout. International shipping fees are calculated after placement of order. There may also be additional customs fees for international purchases according to each individual country, which the purchaser is responsible for at pick-up. Orders will not ship until we contact the purchaser; receive confirmation and payment of additional fees.Undelivered Packages: Occasionally packages are returned to Redesign Brand as undelivered. When the carrier returns an undelivered package to Redesign Brand, please contact Redesign Brand to make arrangements for reshipment. The purchaser is responsible for all fees incurred for reshipment.
Failed Delivery Attempts: Most of Redesign Brand carriers make three attempts for deliver a package. After three delivery attempts, the carrier will return the package to Re-design Brand or abandon the package. Purchaser is fully responsible for making sure that the shipping address is correct. If abandonment occurs, there is no refund (partial nor full) to the purchaser.
Redesign Brand will ship your product 2-3 business days after your completed transaction at checkout. Although Redesign Brand makes every effort to ship your order according to the lead time provided, the estimated shipment date may change due to weekends, federal holidays or changes in supply. If the lead time changes, customer service will contact you via email and provide a revised shipping estimate.
Redesign Brand encourages you to use the contact form for order status information.
Redesign Brand makes every effort to supply you with the products you order, but there may be occasions when Redesign Brand confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when Redesign Brand learns that the products that are being manufactured are off schedule, or when Redesign Brand cannot source the configuration you custom ordered. In those circumstances, Redesign Brand will contact you to inform you and, if you are interested, Redesign Brand may suggest other products or methods that might meet your needs. If you do not wish to order alternative products, Redesign Brand will cancel your order for products Redesign Brand cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.
Return and Refund Policy
Please note that all returns after 30 days of receiving the product, will incur a 15% restocking fee on any open box item. Fees associated with shipping a return is the responsibility of the purchaser.
If you are not satisfied with your purchase of a product, please visit us online and contact us for a Return Material Authorization (RMA).
Please note that Redesign Brand does not permit the return of or offer refunds for the following products:
1. Custom products, such as custom dimensions, material or design
2. Damaged product by user (i.e., bent, stained, scarred, etc.)
Note: Redesign Brand recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Redesign Brand or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.